Returns Procedure
We take pride in the quality of our products and our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund where possible, provided items are returned to Christys' within 28 days of receipt and meet the requirements below. We regret that we are unable to offer refunds on products that have made to order or customised. This policy does not affect your statutory rights.
All returns must be in perfect condition and complete with their original labels still attached. We are unable to offer any exchanges or refunds on items that have been worn, marked or damaged or that are not in their undamaged original packaging. In these situations, items will be returned at your own cost. In order to help us deal with your return as quickly as possible, please complete a returns form and include it with your goods. Failure to do so may result in a delay in processing your return
A returns form can be downloaded below:
or please email orders@christys-hats.com
Once completed, please include with your goods and send your returns to:
Internet Returns, Christy & Co Ltd, Unit 7 Witan Park, Avenue 2, Station Lane, Witney, Oxon, OX28 4FH
For returns from outside the UK, it is very important to note either on the box or on the customs slip that the box is a "Product Return". Otherwise Royal Mail will intercept the box and we will have to request additional funds from the sender to retrieve the hat/s from them.We recommend that you send returns by Recorded Delivery or any similar traceable postage service, as we cannot accept responsibility for goods lost in transit. Except in the case of damaged, faulty or mis-described goods, customers are obliged to meet all expenses of returning goods.
We will email you on receipt of the goods to confirm that your return will be processed.
Refunds
Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Unfortunately, we are unable to refund shipping charges.
Exchanges
Upon exchanging a product, you will be eligible to pay a new postage and packaging charge. As part of the returns process, you will be directed to our website where you will be able to pay securely online
Distance Selling Regulations
Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with Christys' at any time within the seven working days of the day after the day on which the customer receives the goods (the ''seven day cooling off period''). To cancel your contract within the seven day cooling off period please notify us in writing by email (orders@christys-hats.com) or post before the enquiry of the cooling off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging. Made to order or customised goods are exempt from this cancellation right. If we receive notice of your cancellation of this order within the seven day cooling off period, we will refund the purchase price for that item together with any postage charge.
Please note that this is not a full statement of your rights under the Distance Selling Regulations