We take pride in the quality of our products and our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund where possible, provided items are returned to Christys within 30 days of receipt and meet the requirements below. We regret that we are unable to offer refunds on products that are customised/personalised except for size exchanges. This policy does not affect your statutory rights. All products purchased online must be returned to the address stated below. At this time, we cannot accept returns of goods purchased online in our stores.
Please note, we do not accept returns in our stores for orders placed via our online website. All online orders must be returned to our warehouse. All returns must be in perfect condition complete with their original labels still attached. We are unable to offer any exchanges or refunds on items that have been worn, marked, or damaged or items that are not in their undamaged original packaging. Items will be returned at your own cost.
** ALL items returned are inspected by the quality manager and tested to ensure items have not been worn, damaged and returned as per our guidelines. **
Returning Faulty Items
In the unlikely event that the product is deemed faulty we can offer a collection service within the UK, please contact us to discuss this before sending the item back. Unfortunately if you are outside of the UK we are unable to arrange collection. The cost of returning the items will depend on your location however as a guide, from the USA, a standard parcel containing 1 hat based on previous experience can cost between $23.95 & $25 via USPS.
Be sure to keep proof of postage with a snapshot of the package with postage attached if possible just in case of lost during transit.
If we ask you to return your faulty item(s), please ensure the cost of returning the product(s) is no more than 20% of the cost of the product itself (inc VAT where applicable) as we will not be able to refund excessive carriage charges.
Returns Policy
We can exchange goods or offer a credit voucher on returned items. Due to hygiene, any items returned must be unworn, clean and in saleable condition and the original sales receipt is also required. All returns/exchanges must occur within 30 days of purchase of the item.
We will provide a refund, replacement or offer a repair of goods that are faulty, not of satisfactory quality, not fit for purpose, or do not match their description. In every situation, we endeavour to assist you in finding a replacement or alternative to your original purchase.
We feel that this supports your rights as a consumer in line with the Consumer Rights Act 2015.
Refunds
Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Unfortunately, we are unable to refund express shipping charges. Only standard shipping charges will be refunded. So, if you opted for an express shipping method when you placed your order, only the standard shipping amount will be refunded. Once we have received back your item(s) for exchange or refund please allow up to 10 working days for processing.
Exchanges
Please note that an item can be exchanged only for size or colour changes, the replacement item must be the same style originally ordered. If this item is not in stock, you can choose another item of similar value. Once we have received back your item(s) for exchange please allow up to 10 working days for processing.
Distance Selling Regulations
Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for the purchase of certain goods with Christys' at any time within the seven working days after the day on which the customer receives the goods (the "seven day cooling off period"). To cancel your contract within the seven-day cooling-off period please notify us in writing via Contact Us page or post before the end of the cooling-off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging. Made-to-order or customised goods are exempt from this cancellation right. If we receive notice of your cancellation of this order within the seven-day cooling-off period, we will refund the purchase price for that item together with any postage charge.
We recommend that you send returns back to us with Recorded Delivery or with a postage method that has a tracking number. We are not responsible for any packages which do not make it back to us & will not process the return until we receive it. Once we receive your return, we will process the refund/exchange within 10 working days.