When you order from Christys Hats outside the UK, it helps to separate two parts of the cost. The hat and the delivery charge are shown through Christys at checkout. Import duty, customs fees and local sales tax may be added by the destination country after dispatch.
The key distinction: checkout delivery versus destination charges
Christys’ current Shipping Policy says delivery charges are calculated automatically at checkout once your delivery address is confirmed. That is the delivery service charge for your order. It is not a universal quotation for every cost that might arise when the parcel enters another country.
The same policy says the customer is liable for import duties, customs and local sales taxes levied by the country of residence. The checkout grand total does not include additional duties required, and the carrier may notify you of those charges before delivery. In practical terms, the amount to budget is: hat price + Christys delivery charge + any destination-country charges that apply.
Europe and worldwide delivery: what the policy says
For Europe, Christys says orders are dispatched by DHL Economy tracked service. Deliveries to most European destinations are typically made within 3–4 business days after dispatch, but customs processing can affect the overall experience and this is not a guarantee of clearance.
For worldwide destinations outside Europe, the policy says orders are dispatched by DHL Express tracked service. Delivery to most destinations is typically made within 2–3 business days after dispatch.
The Shipping Policy says customs delays are outside Christys’ control, fees vary by country and customs fees are charged on arrival. Check the current policy before ordering, as services and wording can change.
How to estimate the landed cost before ordering
There is no single international landed price that can be stated responsibly. Duty rates, tax treatment, customs thresholds and the documents requested can differ between countries and sometimes between shipments. The safest approach is to confirm the likely destination charges before you place the order, then treat any carrier request as a separate payment step rather than as a second Christys delivery charge.
Before you order or pay a carrier request, check:
- The destination country’s customs or tax authority: ask how imported hats are classified, whether duty or local sales tax may apply, which value is used for assessment, and whether a low-value or other threshold is relevant.
- The carrier’s official tracking or payment channel: confirm that the request matches your shipment, order number or tracking number, and the carrier’s published contact details. Avoid paying through an unexpected link or sharing card details with an unverified sender.
- Christys’ current Shipping Policy: confirm the delivery service for your region, the statement that checkout totals do not include additional duties, and the process if fees are needed to release the parcel.
- Your likely budget: allow for the hat, the checkout delivery charge and possible destination-country duty, tax or customs fees. Ask the authority or carrier what is an estimate and what is actually due on this shipment.
If the carrier asks for payment after dispatch
A payment request before delivery may relate to import duty, local sales tax or customs clearance. Under the Shipping Policy, payment of fees may be necessary to release the order from customs, and the carrier may notify you of additional duties before delivery. That does not necessarily mean Christys has charged delivery twice.
If the request is unclear or looks suspicious, do not use an unfamiliar payment link. Check the shipment directly through the carrier’s official website or customer service using the tracking number, and contact Christys with your order number if you need help confirming the order’s status. For a parcel already delayed, the separate customs charges, delays and refused deliveries guide covers further troubleshooting.
FAQ: refused fees, refunds and the USA under-$800 note
The questions below cover the practical points most likely to matter after checkout: refusing a customs payment, how refunds are calculated, and the specific USA under-$800 note in the current Shipping Policy.
For the current wording and help with a specific order, keep Christys’ Shipping Policy and Refund Policy to hand, then contact Christys with your order number or check the carrier’s official tracking information.
FAQ
Does the international shipping charge include import duty and local tax?
Not necessarily. The delivery charge is calculated at checkout after your address is confirmed, while additional duties required under the Shipping Policy are not included in the checkout total. Destination-country import duty, customs charges and local sales taxes are the customer’s responsibility where applicable.
Why has the carrier asked me to pay after I already paid for delivery?
The request may concern import duty, local sales tax or customs clearance. Verify it through the carrier’s official tracking or customer-service channel using your shipment details before paying.
Can Christys tell me exactly what customs will cost?
No universal amount can be given because charges vary by destination and shipment. Check the destination customs or tax authority before ordering for the rules and likely charges applying to your address.
What happens if I refuse to pay the customs fees?
The Shipping Policy says the order may return to Christys and the cost of shipping will be deducted when refunding. Read the current policy before refusing a payment request.
Will I receive all my money back if an international order is refunded?
The Refund Policy says refunds are credited to the original account or card less taxes or import duties incurred. Express shipping charges are not refundable; where express delivery was chosen, only the standard shipping amount is refunded. Processing can take up to 10 working days after the return is received.
What does the USA under-$800 note mean?
The current Shipping Policy states that USA orders under $800 are not subject to Duty. This is a specific Christys policy note, not general tax or customs advice, and it does not guarantee that every other destination charge will be absent.
Where can I find the current terms or get help with my order?
Read the current Shipping Policy and Refund Policy. For a specific order, contact Christys with your order number and check carrier requests through the carrier’s official website or tracking service.
